Assistance Available for Members Affected by Severe Weather

FAQs for Individual and Family Plan Members

• If I’m experiencing a medical emergency, what should I do?

  • If you are or a loved one is experiencing a life threatening emergency, you should call 911 or go to the nearest hospital.

• Need help finding care for non-emergency situations?
  • For help finding care for non-emergencies, call your Oscar Care Team to find a doctor or health care professional in your network, or you can locate a provider or facility that accepts your plan by browsing the directory here. When something urgent comes up, Virtual Urgent Care offers members an alternative to get care right away for things like pink-eye, skin issues, minor sprains and bruises, flu, sore throat, etc. Members can easily request a phone or message consultation from the comfort of their home through our app 24/7.
• How should I manage rescheduling appointments?

  • If you are not able to receive planned routine care with your provider, you should contact your provider directly to better understand your options.

• What should I do if I have complex care needs?

  • If you require more complex care support, our care management team can assist. Please contact your care team at 1-855-672-2755 –– they can help assist you.

• How can I easily refill my medications?

  • If you reside in a county that is currently under a state of emergency, you may be eligible to refill prescriptions sooner than what is typically allowed. This is designed to help ensure that members do not run out of their necessary prescriptions. As an Oscar member, you are eligible to receive up to a 30-day supply*. 

    In order to receive an early refill, you will need to ensure that you have a refill prescription available at your pharmacy. If you do not have one already available, please call your provider so that they can send in that refill request. If you have traveled to another area to seek shelter, you can fill your prescriptions at any CVS or Caremark network pharmacy, even if it’s outside of your coverage area. 

    *All medications are still subject to Utilization Management (i.e prior authorization, step therapy, quantity limits) unless stated otherwise within the state of emergency proclamation itself or Oscar has communicated a temporary waiver of these requirements.

• If I’m feeling overwhelmed or anxious, where should I go for support?

  • During a state of emergency, it’s natural for you to experience feelings of stress, overwhelm, anxiety, or trauma. Care from a mental health expert can help you manage your emotions and deal with traumatic events. As an Oscar member, you have access to mental health benefits.

    To search for doctors or facilities on your Oscar app, navigate to the "Search all in-network" options and click on "Treatment Options." You can search the specialty or reason for visit and choose the provider that best suits your needs. If you don't have the Oscar app, don't worry! You can also go to hioscar.com/care-options to start searching for mental health providers.   

    You can also call the national Disaster Distress Helpline at 1-800-985-5990 for help.

• How do I activate or login to my Oscar account?
  • With an account you can easily pay your bill, message your Care Team view your digital ID card and more! Click here to activate your account or login. Click here for a step by step guide to create your account (Versión en Español). To learn about other ways to make the most out of your Oscar plan, click here to see how to navigate your account.