Member Care at Oscar
Member Impact at Oscar
No one should have to navigate the healthcare system alone.
We have a radically human approach to customer service
Every Oscar member has a Care Team with care guides and a nurse. They know our members by name. And if they’re worried, they call to check-in. No, really.
Whether answering a simple question or sorting out a sticky money-saving situation, they put exceptional care into health care. The thing is: they want to make things better for people—and they do.
The Care Teams helps members
- Better understand their plan benefits
- Find local doctors in-network
- Get the most out of Oscar
Learn more about our Care team
Care Guides
When you're a Care Guide, you provide an incredible experience to our members. You make sure they're represented in everything we do as an organization. As a personal health guide, you make lives better, easier, and healthier by providing exceptional support and education to our members. You’re the face of Oscar, and we’re better for it.
Nurse Concierges
Nurse Concierges give members exceptional health support in the real world. As a Nurse Concierge, you help empower members' health in a variety of ways. From hospital discharge coordination to longer-term care management support, you’re their lifeline. It takes clinical judgement, empathy, and problem-solving to give members the kind of care we’re talking about.